Shipping to the United States – Customs Duty Paid
Valid for orders placed from January 22, 2026

For shipments to the United States (mainland), all orders are shipped on a Customs Duty Paid (DDP) basis.
This means that customs duties and import-related charges are included in the price published on our website, collected by us at checkout, and paid on your behalf to United States of America customs authorities.

Shipping Methods & Delivery Times
- We ship orders using DHL or FedEx couriers.
- Estimated delivery time: 2–4 working days from shipment.
- Shipping costs start from €40

(All delivery times are indicative. LEAM is not responsible for delays caused by incorrect or incomplete information provided by the customer, weather conditions, natural disasters, strikes, customs inspections, or other causes beyond LEAM’s control.)

Free Shipping
Free shipping applies to orders that meet all of the following conditions:

- Total order value over €700

Free shipping cannot be combined with Welcome Codes or other promotions, applies only when all eligibility conditions are met.

Delivery addresses cannot be different from those indicated at checkout and changes of address are not permitted during transit of the shipment.

Order Processing & Delivery Conditions
- Orders are generally shipped within 24 hours of payment confirmation (excluding weekends and public holidays).
- LEAM reserves the right to request additional payment verification before shipment.
  Orders will be processed and shipped only after successful verification. Any resulting delays shall not be attributable to LEAM, without  prejudice to the consumer’s statutory rights.
- Once an order has been shipped, it cannot be cancelled.
- Delivery addresses must match those provided at checkout.
  Address changes are not permitted once the shipment is in transit.
- All shipments require the recipient’s signature upon delivery.
- Deliveries are not made on Saturdays, Sundays, or public holidays.
- There are no mandatory or agreed delivery time slots.
- Once the order has been shipped, you will receive an email with a tracking number to monitor your delivery.
- Deliveries to P.O. Boxes are not available.

Delivery Issues, Refused Deliveries & Claims
- If the package appears damaged or tampered with upon delivery, it must be accepted with a signed reservation of control with the courier (for carrier liability purposes).
- Customers must inspect the merchandise immediately upon delivery.
- Any discrepancies or issues must be reported within 24 hours of delivery. Claims received after this timeframe will not be accepted.
- In the event of delivery-related issues, claim handling may take up to 30 business days and may require the submission of additional documentation for verification. The case will be closed only after all necessary checks have been completed.
- Delays or failed deliveries due to incorrect or incomplete address or contact details provided by the customer are not attributable to LEAM.
- By requesting a shipment redirection on your own, you accept full responsibility for any loss, damage, or issue occurring after the request is made. We recommend considering the associated risks before proceeding. Please note that we are not responsible for, nor able to investigate or compensate for, any loss, damage, or delivery-related issues arising thereafter.
- If you refuse delivery for any reason, you remain responsible for the contents of the order and will not be eligible for a full refund by LEAM.

Disputes
- Disputes initiated for orders that have been correctly processed and shipped in accordance with these Shipping Conditions may be challenged by LEAM by providing:
  - proof of shipment to the address provided at checkout;
  - courier tracking showing successful delivery, delivery attempt, or refusal by the recipient;
  - evidence of the customer’s acceptance of these Shipping and Returns Conditions at the time of purchase.
  - Orders marked by the courier as delivered, delivery attempted, or refused by the recipient are considered fulfilled for the purposes of payment dispute evaluation.
In such cases, the customer acknowledges that initiating a dispute does not override these policies and does not automatically entitle the customer to a refund outside the applicable return procedures.

Returns – Important Notice
In case of a return, please note that original shipping costs, customs duties and import taxes are non-refundable, and return handling and administrative fees may apply.
For full details on return conditions, applicable fees, and refund processing, please refer to the dedicated dedicated Returns Policy.

By completing a purchase on our website, you acknowledge and accept both shipping and return conditions.