Return shipping is the responsibility of the customer with any courier of their choice (as long as the return is delivered within the times described below).

By submitting a return request, the customer declares that they have read, understood, and fully accepted the procedures and provisions set out on this page, in accordance with the Terms and Conditions of Sale previously accepted at the time of purchase.

Request Return / Withdrawal

For all nations outside the European Union:
For any country outside the European Union, please select your country on the homepage to view the correct returns page

Return times 14+14 days total:

• 14 days from delivery to request a return (withdrawal notification).
• 14 days from the request submission to dispatch or return the merchandise to LEAM.

Methods, terms and conditions:

• Return requests (RMA) can be made from your account in the “My Leam → Orders” section or, for non-registered users (Guest), by completing the lookup form on this page.
• Only returns with an RMA code automatically generated by the system or provided by customer support will be accepted.
• Shipping costs are charged to the customer.
• The products must be correctly packaged in the original packaging, in perfect condition (not ruined, not used, not damaged, not incomplete, or with missing parts) and complete with all labels and tags attached and all original packaging and accessories (dustbags, hangers, coat covers, etc.) received with the order.
• Our items come with a security tag that guarantees the authenticity of our products. In case of removal or breakage, even if accidental, it will not be possible to return it. The items must not have been worn, washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and have no marks of any kind.
• Returned products must correspond to those originally shipped by LEAM and must be complete with all accessories, components, original packaging, and tags (where applicable). If a returned product is different from the one originally supplied, incomplete, altered, damaged, or otherwise not in the same condition as when it was shipped by LEAM, LEAM reserves the right, following inspection, to reject the return and send the product back to the Customer, or to accept the return while applying a reduction to the refund amount. Any such reduction shall be determined on a case-by-case basis and shall be proportionate to the loss in value of the product resulting from the identified discrepancy, damage, incompleteness, alteration, or any other non-conformity compared to its original condition at the time of shipment.
• All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.
• Swimsuits and underwear (bikinis, briefs, boxers etc.) must be tried on over your personal underwear. Returns will be refused and sent back to the customer if the items show signs of use.
• Send the return using the same box used for delivery equipped with a self-adhesive closure.
• If the customer refuses the delivery, all costs related to returning the shipment to the sender will be deducted from the refund.

• The customer cannot exercise the right of withdrawal in cases of supply of certain goods and services including the following:
• Returns of products that are damaged, used, or only partially returned (i.e., not complete with all components/accessories) will not be accepted.
  The customer will be responsible for collecting any refused return and for all related costs incurred in sending it back.
  Tampering with or altering products is strictly prohibited under any circumstances, regardless of the cause.
• Goods made to measure or personalized or which by their nature cannot be returned or are at risk of deteriorating or expiring rapidly.
• Goods without the original packaging or with the relevant guarantee seal, present on all items, broken or tampered with.
• If there are errors or the products present defects, the customer is invited to immediately contact [email protected], LEAM reserves the right to request photographic evidence before authorizing returns for defective goods or taking charge of the shipping costs for the return of the goods at its warehouses.

Refund methods and times:

• The refund will be issued within 10 business days of receiving and inspecting the return, although timing may vary depending on the financial institution and only to the same payment method used for the purchase.
• Shipping costs are not refundable.

The right of withdrawal can be exercised with reference to certain products and services indicated in **Art. 59, Legislative Decree 206/2005 (Consumer Code)**.

The Customer must express his intention to exercise the right of withdrawal by initiating the guided procedure via the button above or directly from their account, according to the conditions and methods described here.

LEAM is not responsible for any delays due to errors in completing the waybills filled in by customers as well as delays due to incorrect indications of the address and delivery details.

For all aspects not specifically expressed, the European legislation for distance trading applies.